How Conversational AI Works Chatbot For the time being, artificial intelligence is not able to 100% reliably detect irony or emotion hidden in a sentence. Many contact centres have been relying on basic artificial intelligence functions like interactive voice response for several years. Plus, agents who use a virtual assistant usually require less supervision from […]

How Conversational AI Works Chatbot For the time being, artificial intelligence is not able to 100% reliably detect irony or emotion hidden in a sentence. Many contact centres have been relying on basic artificial intelligence functions like interactive voice response for several years. Plus, agents who use a virtual assistant usually require less supervision from […]